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    February 24, 2025

    Building Team Alignment with JTBD

    Private equity success depends heavily on aligning teams - both portfolio executives and sponsors - around shared goals. Misalignment can derail value creation, while a united team can drive growth, execute strategies, and deliver strong returns.

    Quick Steps to Align Teams:

    1. Set clear equity targets with measurable goals.

    2. Build decision-making systems that tie actions to outcomes.

    3. Foster team unity through open communication and shared objectives.

    4. Use tools like thrv to integrate JTBD frameworks and track performance.

    By focusing on customer needs and structured alignment, PE teams can unlock growth opportunities and build equity value efficiently.

    Using JTBD in Private Equity

    JTBD helps PE firms uncover market gaps and align their teams on delivering value. Parker Gale's investment in Biscom highlights its impact. By repositioning Biscom to address healthcare's need for secure information handling, they identified 17 critical job steps and over 100 customer needs. This approach led to a tripling of their growth rate [4].

    The JTBD framework is especially effective in PE settings because it:

    • Defines markets based on customer jobs, not just products

    • Identifies unmet needs that signal growth opportunities

    • Aligns portfolio company teams with PE sponsors

    • Drives measurable results through customer-focused improvements

    5 Steps to Align PE Teams

    Private equity teams need a clear framework to align their efforts around equity value creation. Below are practical steps to help translate shared goals into actionable strategies.

    Setting Clear Equity Targets

    Target Component

    Approach

    Outcome

    Baseline Metrics

    Assess current team performance

    Establish a starting point for improvement

    Growth Goals

    Define revenue and market share objectives

    Trackable progress

    Timeline Milestones

    Set quarterly and annual goals

    Ensure regular checkpoints

    Value Creation Metrics

    Measure customer satisfaction and retention

    Tie directly to equity value

    Building Decision-Making Systems

    Once targets are set, the next step is creating systems that turn goals into actionable decisions. These systems ensure accountability while allowing executives to maintain flexibility.

    Key elements of effective decision-making systems include:

    • Building roadmaps that connect actions to goals while preserving executive independence

    • Using transparent performance tracking with regular feedback loops

    • Setting up clear accountability structures

    These systems ensure that every decision contributes to equity value creation.

    Creating Team Unity

    Team unity is more than just agreeing on goals - it's about cohesive execution. Gap International describes alignment as "the leader's work of art" [5].

    Focus areas for building unity:

    • Encourage open, constructive conversations

    • Promote transparent communication across teams

    • Drive cross-functional initiatives

    • Celebrate collaborative successes

    • Ensure decision-making remains clear and inclusive

    When clear targets, strong decision-making systems, and genuine team unity come together, private equity teams can concentrate their energy on achieving equity value through well-executed strategies.

    Software Tools for Team Alignment

    Private equity teams are increasingly using software platforms to integrate structured JTBD frameworks into their everyday operations. These tools help streamline strategy execution and track progress effectively.

    thrv's platform offers tools designed to uncover growth opportunities and align execution across portfolio companies:

    Alignment Component

    Thrv Capabilities

    Business Impact

    Customer Research

    Identifies jobs and unmet needs

    Provides clear market insights

    Strategy Planning

    Develops value creation roadmaps

    Ensures focused resource use

    Team Execution

    Facilitates cross-functional collaboration

    Boosts success in implementation

    Performance Tracking

    Tracks metrics and outcomes

    Enables data-driven decisions

     

    Making Team Alignment Work with JTBD

    To integrate JTBD (Jobs-to-be-Done) into team decisions, focus on addressing customer needs rather than just enhancing product features. This process works best when broken into clear phases:

    Implementation Phase

    Key Actions

    Expected Outcomes

    Initial Setup

    Gain executive support and test with a small team

    Deliver early successes

    Scale-up

    Adopt a shared JTBD vocabulary and establish consistent workflows

    Achieve organization-wide alignment

    Optimization

    Use customer data to guide decisions

    Strengthen market performance

    This phased approach ensures decisions consistently contribute to building equity value, aligning teams and sponsors to achieve highly successful outcomes.

     

    Posted by thrv

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